We do NOT ship to P.O. boxes or APO/FPO addresses.

Currently, we just ship within the United States.

Shipping Method :
Orders are usually shipped within 5-8 days. (Monday – Friday) using UPS & FedEx

Handling time: 1-2 day (Monday – Friday)

Transit time: 5-8 days (Monday – Friday)

Shipping rates are:

The shipping cost is based on your order. You can check your shipping cost on the checkout page. 

Shipping time is estimated and commences from the date of shipping rather than the date of order and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.

Shipping Status:

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to many customers across the states, ensuring that we provide the very highest levels of responsiveness to you at all times.

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-48 hours after the order is placed. 

Shipping time:  After processing and leaving the store, items usually take between 1-2 weeks to arrive at their destination but can take longer from time to time.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:

If you have issues at all with final delivery please contact at charity@kayu.com

Customer Support:

Phone: 503-557-7296
Email: charity@kayu.com